Hear What Our Clients Are Saying!
I had a wonderful experience with this company, from start to finish. Randall Perry scheduled our appointment and handled our installation. He was prompt, professional and very patient as my boyfriend and I debated over what type of mount to use. He even vacuumed the room before he left because a very small amount of saw dust that was created when he installed the wires behind the wall. The finished product turned out great, even better than anticipated. It really created extra space in our study and we actually use the TV in that room a lot more now as a result. I would highly recommend this company to others.
- Sarah C.
Randy was extremely professional and did a tremendous job mounting my Samsung LED. In addition, he hid the wiring of the HDMI and Optical cords. He also properly recommended installing a plug near the tv mount on the wall to conform to code. Randy was accommodating allowing me to utilize both my purchased wall mount and cords, unlike what I have heard about other contractors. His attention to detail was outstanding. I would highly recommend IMPEL Services and asked Randy for several of his cards, which I plan to share with my colleagues and friends.
- Joshua S.
Randall was very professional. We had a number of emails back and forth, based on a deal that was offered online. Because we wanted more than just what was offered in the deal, he gave me an estimate that included that deal and honored it even though we didn't buy the deal specifically. He arrived on time, worked quickly, and really seemed to know what he was doing. The TV looks great on the wall, and he was able to move the cable wire so that it was on the correct wall.
- Eili K.
We communicated by e-mail (my preference) before the installation to facilitate having all necessary components - I did need to get the set top box from cable provider before the installation, We arranged installation including a basic TV mount. There was a nominal upcharge for a tilting mount, an option which I selected. There was an additional charge to run and install an electrical outlet behind the TV which was reasonable. Randy was very pleasant, professional, and clearly very capable. He cleaned up nicely and the job was performed very well. He checked everything with me and reviewed the TV operation, and checked that my other TV was working properly (since a new line had been spliced into the cable feed) before leaving. I have no complaints or concerns. Initially I had considered doing this job myself as I have done similar tasks in the past and the TV being installed upstairs was directly above a unit in the family room, so running the cable would seem to be a snap. Turns out that the wall upstairs was not directly above the one in the family room. Cable was routed from basement through garage, into walk in closet upstairs and then into the bedroom. I was really glad that I had chosen Impel to do the job - good value and great service. Would definitely recommend, very pleased with end result.
- David Z.
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